We encourage you to read our Privacy Policy thoroughly. By accessing or using our services, you consent to the collection, usage, and sharing of your personal information as outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using or accessing any of our services.
Modifications to Our Privacy Policy
We may update or modify this Privacy Policy periodically to reflect changes in our practices or to comply with operational, legal, or regulatory requirements. The updated Privacy Policy will be posted on our website with a revised “Last Updated” date. We recommend checking this page regularly for any updates, as continued use of our services signifies your acceptance of any changes.
Collection and Usage of Your Personal Data
To deliver our services, we gather personal data from multiple sources based on your interaction with us. The type of information collected varies depending on how you use our website and services.
Beyond the specific uses mentioned below, we may utilize your data to communicate with you, enhance our services, fulfill legal obligations, enforce our Terms of Service, and safeguard the rights and interests of our platform, users, and third parties.
Types of Personal Information We Collect
The personal information we collect from you varies based on your interactions with our website and the services we offer. “Personal information” refers to any data that identifies, relates to, describes, or can be linked to you. Below, we outline the specific categories and types of personal data we gather to improve your user experience and services.
Personal Information Collected Directly from You
We collect specific personal information directly from you when you interact with our services. This may include:
Contact Details: Your name, address, phone number, and email address.
Order Information: Your name, billing and shipping address, payment details, email address, and phone number.
Account Information: Your username, password, security questions, and other information for account protection.
Customer Support Details: Any information you provide when communicating with our support team, such as through messaging features within our services.
Some of our features may require you to share personal details directly with us. You can opt not to provide this information, but please be aware that certain features may be inaccessible without it.
Data We Collect from Your Usage
We automatically collect specific details about how you interact with our services, referred to as “Usage Data.” To gather this information, we use technologies such as cookies, pixels, and similar tracking tools (“Cookies”). Usage Data includes:
Device Information: Details about the device you use to access our services.
Browser Information: Data regarding your web browser and its settings.
Network Information: Your network connection data, including your IP address.
Interaction Data: Insights into how you engage with our site and services.
This data helps us improve your user experience, analyze site performance, and tailor our services to your needs.
Third-Party Data We Collect
We may gather information about you from trusted third-party sources, including vendors and service providers who collect data on our behalf. This information may include:
Service Providers: Companies like Shopify, which support the operation of our website and services.
Payment Processors: Our payment partners who collect and process payment information, such as credit/debit card details, billing addresses, and bank account info, to fulfill your orders and deliver the requested products or services.
Tracking and Analytics: When you interact with our site, emails, or ads, we or our partners may use online tracking technologies (e.g., cookies, pixels, web beacons, SDKs) to collect information about your activities for advertising and analytical purposes.
All third-party information we collect will be used in line with our Privacy Policy. For more details, see our section on Third-Party Websites and Links.
How We Utilize Your Personal Data
Product and Service Delivery: We use your personal information to fulfill our contractual obligations, including processing payments, managing orders, handling shipping, and coordinating returns or exchanges. We may also send relevant account updates or transaction notifications to keep you informed about your purchases and other related activities.
Targeted Marketing and Promotions: Your data may be used for marketing and advertising purposes, including sending promotional emails, SMS, and direct mail. We may also tailor advertisements for products and services, enhancing your experience on our site and across other platforms.
Security Measures and Fraud Prevention: We take your security seriously and use personal information to monitor and prevent fraudulent or unauthorized activities. This includes investigating suspicious behavior and implementing actions to safeguard your account. We advise you to maintain the confidentiality of your account details to protect against any potential misuse.
Customer Communication and Service Improvement: We use your data to provide timely customer support and enhance our services. This ensures efficient and effective communication with you, fostering a positive experience and maintaining a strong business relationship.
Cookies and Tracking Technologies
Like many websites, we utilize Cookies to enhance your experience on our site. For detailed information about the Cookies we use, including those related to our partnership with Hostinger for powering our store, please refer to Hostinger’s Cookie Policy.
We use Cookies to personalize your experience, remember your preferences, and optimize the performance of our site and services. These Cookies also help us analyze user behavior to improve functionality and user engagement, allowing us to offer better services. Additionally, we may allow third-party partners and service providers to use Cookies on our site to offer personalized products, services, and advertising across various platforms.
By default, most browsers automatically accept Cookies. However, you can adjust your browser settings to reject or remove Cookies. Please note that disabling Cookies may affect your experience and prevent certain features or functionalities of our services from working properly. Blocking Cookies might not entirely stop us from sharing data with third parties, including our advertising partners.
Disclosure of Your Personal Information
We may share your personal information with third parties in various situations, strictly following the terms outlined in this Privacy Policy. These disclosures may occur under the following circumstances:
Service Providers and Partners: We share your personal information with trusted vendors and third-party service providers (e.g., payment processors, cloud storage providers, customer support services, and shipping fulfillment partners) who assist us in performing essential functions such as processing transactions, managing data, and providing support services.
Business and Marketing Partners: To provide you with relevant offers and advertising, we may share your information with marketing and business partners. These partners will handle your data in accordance with their own privacy policies and practices.
Your Consent: If you direct us or explicitly consent to sharing your information, such as for shipping products or through social media integrations, we will disclose your information as per your request.
Affiliates and Corporate Group: We may share your information with our affiliates or within our corporate group to effectively manage and grow our business in our legitimate interests.
Business Transactions and Legal Compliance: In the event of a merger, acquisition, or bankruptcy, your personal data may be transferred. Additionally, we may disclose your information to comply with legal obligations, respond to subpoenas or legal requests, enforce our terms of service, or protect our services, users, and rights.
Third-Party Links and External Websites
Our website may include links to third-party websites or online services that are not owned or controlled by us. If you click on any of these links and are directed to external websites, we recommend that you review their respective privacy policies, terms of use, and security practices. We are not responsible for the privacy practices or security measures of these third-party sites, nor can we guarantee the accuracy, completeness, or reliability of any information found there.
Please be aware that any information you share on public or semi-public platforms, including social media networks or third-party sites, may be accessible to other users of those platforms. This information may also be used by third parties beyond our control. The presence of third-party links on our site does not imply an endorsement of the content or services offered on those external platforms unless specifically stated in our Services.
Children’s Privacy and Data Protection
Our Services are designed for adults and are not directed toward children under the age of 16. We do not knowingly collect, use, or share personal information from minors. If you are a parent or legal guardian and believe your child has submitted personal data through our website, please reach out to us immediately using the contact information provided below so we can promptly delete the information.
As of the date this Privacy Policy takes effect, we have no actual knowledge of selling or sharing personal data of users under the age of 16, in accordance with applicable data protection laws and child privacy regulations.
Data Security & Personal Information Retention Policy
We prioritize the protection of your personal information with robust security protocols. However, please understand that no digital transmission or storage method can be 100% secure. While we strive to safeguard your data, we cannot guarantee absolute security, especially during data transmission. We advise against sharing sensitive or confidential information over unsecured communication channels.
Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy—such as maintaining your account, delivering our Services, complying with legal obligations, resolving disputes, and enforcing our policies and agreements. Our data retention practices are aligned with industry standards and data protection regulations.
Your Data Privacy Rights & How to Exercise Them
At Trysa Candle, we respect your right to control your personal information. Depending on your location and applicable privacy laws, you may be entitled to certain data protection rights outlined below. These rights empower you to understand, manage, and influence how we handle your personal data.
Right to Access Your Data: Request a detailed report of the personal information we’ve collected and how it’s used or shared.
Right to Request Deletion: Ask us to erase your personal data from our systems, subject to legal and operational exceptions.
Right to Correct Information: Update or correct any inaccurate or outdated personal information we hold about you.
Right to Data Portability: Receive your personal data in a portable format or request its transfer to another service provider.
Right to Limit Data Use: Request restrictions on how we process your personal information in certain situations.
Right to Withdraw Consent: Revoke any previously given consent regarding the use of your personal data at any time.
Right to Appeal Decisions: If a privacy-related request is denied, you have the right to appeal the decision for further review.
Email Preferences: Manage or unsubscribe from our promotional emails anytime, while still receiving important updates related to your orders or account.
To exercise any of your privacy rights, please visit the appropriate section on our website or contact us directly at support@trysacandle.com. We are committed to verifying all requests to ensure data security and may require proof of identity. You may also authorize a legal agent to act on your behalf by providing sufficient documentation.
We are committed to honoring your rights without discrimination, in compliance with applicable data privacy regulations like GDPR, CCPA, and others.
How to Submit a Privacy Complaint or Concern
We take your data privacy seriously. If you have concerns or complaints regarding how we collect, use, or protect your personal information, please reach out to us at support@trysacandle.com. We are committed to resolving privacy-related issues swiftly and transparently.
If you’re unsatisfied with our response, you may have the legal right—depending on your jurisdiction—to appeal our decision or escalate your complaint to your local data protection authority or privacy regulator.
Your trust is important to us, and we’re here to ensure your personal information is handled with the utmost care and compliance.
Data Transfers for International Customers: Global Privacy Compliance
If you are accessing our services from outside your country of residence, please be aware that your personal information may be transferred, stored, and processed internationally, including in countries that may have different data protection laws than your own.
For users in the European Union, United Kingdom, and other regions with data transfer regulations, we ensure all cross-border data transfers are conducted in compliance with applicable laws. This includes the use of Standard Contractual Clauses approved by the European Commission or UK-approved safeguards where required, to maintain a high level of privacy protection.
By using our website or services, you acknowledge and consent to these data transfers, ensuring seamless and secure global service.
Contact Us – Reach Out for Privacy or Policy Inquiries
If you have any questions regarding our Privacy Policy, data handling practices, or if you’d like to exercise your data protection rights, we’re here to help. Feel free to get in touch with our support team via email at support@trysacandle.com.
We’re committed to ensuring a transparent, safe, and seamless experience for all our customers. Your privacy matters—connect with us anytime!