Trysa Candle Return & Refund Policy – Easy Returns Within 7 Days

At Trysa Candle, we offer a 7-day return policy, allowing you to return your product within 7 days of receiving your order.

To qualify for a return, the item must be in its original condition, unused, with tags, and in its unopened packaging. You’ll also need to provide a receipt or proof of purchase.

How to Request a Return:

To initiate the return process, simply reach out to us at support@trysacandle.com. 

Upon approval, we will provide you with a return shipping label and detailed instructions on how to return your item. Please note: Returns without prior authorization will not be accepted.

If you have any questions or need assistance with a return, don’t hesitate to contact us at support@trysacandle.com.

Damaged or Defective Items – Immediate Action for Quick Resolution

At Trysa Candle, we want you to be completely satisfied with your purchase. Upon receiving your order, please inspect your items carefully. If the product is defective, damaged, or you receive the wrong item, contact us immediately. We will evaluate the situation and take swift action to resolve the issue to your satisfaction.

Refunds – Process and Timelines

Once we receive and inspect your returned item, we’ll notify you of the refund status. If your return is approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

If you have not received your refund after 15 business days from approval, please contact us at support@trysacandle.com for assistance.