OVERVIEW
This website is operated by Trysa Candle, proudly representing the brand Soycandels. Throughout the site, terms like “we,” “us,” and “our” refer specifically to Soycandels. By accessing or purchasing from our website, you engage in our online services and agree to comply with our Terms and Conditions (“Terms of Service,” or “Terms”).
These Terms govern your use of our site and apply to all visitors—whether you’re simply browsing, making a purchase, or contributing content. Your access and continued use of our website indicate your agreement to be legally bound by the terms outlined here.
Before using our website or services, we strongly encourage you to read these Terms of Service carefully. If you do not agree with all the terms and conditions, you must refrain from accessing the site or using any features.
Any new tools, products, or features added to our online store will also fall under these Terms. You can always review the latest version of the Terms on this page. We reserve the right to modify them at any time, and your continued usage after changes are posted means you accept those updates.
Our e-commerce platform is powered by Hostinger, enabling us to securely provide our handcrafted soy candles and services to customers like you.
SECTION 1 – TERMS OF USE FOR OUR ONLINE STORE
By accessing and using our online store, you confirm that you are either the legal age of majority in your state or province, or you have obtained legal consent to allow any minor dependents to browse and shop on our website under your supervision.
Our products and services must not be used for any unlawful or unauthorized purposes. While using our site, you agree to comply with all applicable local, national, and international laws—including, but not limited to, intellectual property and copyright regulations.
You are strictly prohibited from uploading or distributing malicious software, viruses, or any form of destructive code that could harm our website, systems, or other users.
Any attempt to violate these terms will lead to immediate suspension or termination of your access to our services, without prior notice.
SECTION 2 – GENERAL CONDITIONS OF USE
We reserve the right to refuse access to our services at any time, for any reason, and at our sole discretion.
By using our site, you acknowledge that any content you submit (excluding payment details) may be transferred across multiple networks and adapted as needed to meet the technical standards of various systems or devices. Please note that credit card information is always encrypted and handled securely during transmission.
You agree not to reproduce, duplicate, sell, resell, or exploit any part of our services—including the website content, functionality, or user interface—without receiving explicit written consent from us.
Headings within this agreement are included solely for navigational ease and do not influence the interpretation or enforcement of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF WEBSITE CONTENT
While we strive to maintain up-to-date and accurate information on our website, Trysa Candle / Soycandels makes no guarantees that all content is always complete, current, or error-free. The information provided is intended for general informational purposes only and should not be solely relied upon when making personal, financial, or business decisions without consulting verified or more current sources.
Please be aware that some content on our site may include archived or historical information, which is provided strictly for reference and may not reflect the latest updates or product availability.
We reserve the right to modify or update site content at any time, without obligation to notify users. It is your responsibility to check back periodically for any changes that may impact your use or understanding of our offerings.
SECTION 4 – SERVICE UPDATES & PRODUCT PRICE CHANGES
At Soycandels by Trysa Candle, we reserve the right to adjust product pricing at any time without prior notice. Product costs may fluctuate to reflect changes in materials, production, or market conditions.
We may also update, enhance, limit, or discontinue parts of our services—or the entire website—without prior announcement. These changes may include product availability, features, or online tools used within our store.
We are not liable to you or any third party for any modification, price adjustment, suspension, or discontinuation of any aspect of our service or product offerings. For the most accurate and current details, we recommend checking our site regularly.
SECTION 5 – OUR PRODUCTS & SERVICES
Some of our curated soy candle collections and related services may be available exclusively through our online store. These items may be offered in limited quantities and are eligible for return or exchange in accordance with our Refund Policy.
We make every effort to present our products as accurately as possible, including color representation and imagery. However, variations may occur due to individual screen settings, and we cannot guarantee exact color accuracy on every display.
We reserve the right to limit product availability to specific customers, geographic regions, or jurisdictions—this is assessed on a case-by-case basis. In addition, we may restrict quantities or discontinue any product or service at any time without prior notice.
All product descriptions, pricing, and availability are subject to change at our discretion. Offers presented on this site are void where prohibited by law.
While we stand behind the craftsmanship of our candles and services, we do not guarantee that every purchase will fully meet individual expectations or that all service-related errors will be immediately resolved.
SECTION 6 – ACCURATE BILLING & ACCOUNT DETAILS
At Soycandels by Trysa Candle, we reserve the right to refuse, limit, or cancel any order at our sole discretion. Order quantity limits may apply per person, household, or transaction. These limits may also extend to purchases made using the same customer account, credit card, billing address, or shipping address.
If changes or cancellations are made to your order, we may attempt to notify you via the email, phone number, or billing address provided during checkout.
We also reserve the right to decline orders that appear to be placed by resellers, distributors, or unauthorized bulk buyers, in line with our policy to protect genuine customer access.
To ensure smooth and secure transactions, you agree to provide current, complete, and accurate billing and account details at the time of purchase. This includes keeping your email address, payment method, and contact details up to date for order processing and communication purposes.
For full information regarding cancellations and returns, please refer to our Refund Policy.
SECTION 7 – ACCESS TO OPTIONAL TOOLS
From time to time, Soycandels by Trysa Candle may offer access to third-party tools or integrations directly through our website. These tools are made available “as is” and “as available” without warranties, guarantees, or endorsements of any kind. We do not monitor or control these tools and assume no responsibility for how they function or are used.
By choosing to use these optional tools, you acknowledge that any third-party features are used at your own discretion and risk. It is your responsibility to understand and accept the terms and privacy policies of the respective third-party providers before using such tools.
In the future, we may introduce new features, resources, or integrated services to enhance your experience. These additions will also be governed by our Terms of Conditions.
SECTION 8 – THIRD-PARTY LINKS & EXTERNAL CONTENT
Our website may feature content, services, or product links provided by third-party sources. These external links may direct you to websites or platforms that are not affiliated with Trysa Candle or Soycandels.
We do not endorse, guarantee, or assume responsibility for the accuracy, availability, or quality of any third-party content, services, or products. By using third-party links, you acknowledge that any interaction, purchase, or transaction made through external websites is done at your own risk.
We strongly encourage you to carefully review the terms, conditions, and privacy policies of any third-party platform before engaging in a transaction or sharing personal information.
Soycandels is not liable for any damages, disputes, or issues resulting from the use or purchase of third-party goods, services, or digital content. Any questions or concerns should be directed to the respective third-party provider.
SECTION 9 – USER-GENERATED CONTENT, FEEDBACK & SUBMISSIONS
By submitting comments, suggestions, creative ideas, proposals, or other materials—whether in response to a request (such as a contest entry) or unsolicited—you grant Soycandels by Trysa Candle the unrestricted right to use, edit, publish, translate, distribute, or display your submissions in any medium, at any time, without compensation or obligation.
We are under no obligation to (1) maintain submissions in confidence, (2) offer payment for user-generated content, or (3) respond to any comments received.
We reserve the right, but are not required, to monitor, modify, or remove content that we, in our sole discretion, find to be offensive, unlawful, defamatory, obscene, or in violation of intellectual property rights or these Terms of Service.
By posting or submitting content, you affirm that your contributions do not infringe on third-party rights, including copyrights, trademarks, privacy rights, or personal/proprietary claims. You also agree not to post any malicious, deceptive, or harmful content—including material containing viruses or code designed to affect site functionality.
Misrepresentation, including the use of false contact details or impersonation, is strictly prohibited. You alone are responsible for the accuracy, legality, and integrity of any comments or content you contribute.
We disclaim all liability arising from any user-generated content posted by you or third parties on our website or associated platforms.
SECTION 10 – HANDLING OF PERSONAL INFORMATION
When you submit personal information through our online store—whether during checkout, account registration, or newsletter signup—your data is collected, stored, and used in accordance with our Privacy Policy.
We are committed to maintaining the security, confidentiality, and responsible use of your personal data, including your name, contact details, and payment information. Our Privacy Policy outlines how we handle your data in compliance with applicable privacy laws and e-commerce best practices.
By interacting with our website, you consent to the collection and use of your personal information as outlined in that policy. We encourage you to review the Privacy Policy to understand how your data supports order processing, personalized experiences, and secure transactions.
SECTION 11 – WEBSITE ERRORS, CONTENT ACCURACY & CORRECTIONS
While we strive to provide accurate and up-to-date information on the Soycandels by Trysa Candle website, occasional typographical errors, inaccuracies, or omissions may appear in product descriptions, pricing, promotional offers, shipping fees, availability, or transit times.
We reserve the right to correct any such errors or discrepancies—including after an order has been placed—without prior notice. This includes the right to cancel or revise orders where pricing or product information was incorrect.
Although we aim to maintain the integrity of our website content, we make no commitment to update, amend, or clarify information unless legally required. The absence of a stated update date does not indicate that all content has been modified or is current.
We encourage customers to review product details and policies carefully and reach out with questions before completing a purchase, ensuring informed and confident shopping experiences.
SECTION 12 – UNACCEPTABLE USES & ONLINE CONDUCT POLICY
To ensure a safe, respectful, and secure online environment for all users, the Soycandels by Trysa Candle website prohibits any use of our site or services that may be unlawful, abusive, or harmful. In addition to other restrictions outlined in these Terms of Service, you agree not to use our site or its content for any of the following:
Engaging in illegal or unauthorized activities;
Soliciting others to commit unlawful acts;
Violating any applicable local, national, or international laws, rules, or regulations;
Infringing upon intellectual property rights—ours or those of third parties;
Posting or sharing content that is harassing, discriminatory, defamatory, obscene, or otherwise offensive;
Providing false, misleading, or fraudulent information;
Uploading viruses, malware, or any code intended to disrupt the operation of our site, related websites, or the broader Internet;
Attempting to access or harvest personal data from other users without consent;
Using automation tools (e.g., bots, scrapers, spiders) to extract content;
Posting spam, phishing links, or engaging in deceptive marketing tactics;
Interfering with the security, performance, or integrity of the site.
We reserve the right to immediately terminate access to our website and services for any behavior or use that violates these conditions or poses a risk to our business, customers, or digital ecosystem.
SECTION 13 – SERVICE DISCLAIMER & LIMITATION OF LIABILITY
At Soy Candels by Trysa Candle, we aim to provide a seamless shopping experience; however, we do not guarantee that access to our website or use of our services will always be uninterrupted, error-free, secure, or timely.
We make no warranties regarding the accuracy, completeness, or reliability of any results derived from using our platform or services. You acknowledge and accept that all services and products offered on our site are provided “as is” and “as available,” without any express or implied warranties. This includes, but is not limited to, merchantability, fitness for a specific purpose, title, or non-infringement of third-party rights.
You agree that your use of our site and services is solely at your own risk. We reserve the right to temporarily suspend or permanently discontinue access to our website, services, or any part thereof without notice.
Under no circumstances shall Soy Candels, its owners, employees, affiliates, service providers, or partners be held liable for any direct, indirect, incidental, special, or consequential damages—such as lost profits, revenue, savings, data, or replacement costs—arising from your use or inability to use our services or products, even if we have been advised of the possibility of such damages.
Certain jurisdictions may not allow the exclusion or limitation of liability for certain damages, in which case our liability will be limited to the fullest extent permitted by applicable law.
SECTION 14 – USER RESPONSIBILITY & INDEMNIFICATION
By using the services offered by Soycandels, you agree to fully indemnify, defend, and hold harmless Trysa Candle Co.—including our parent company, affiliates, partners, directors, employees, contractors, licensors, service providers, suppliers, and interns—from any legal claims, losses, or damages. This includes reasonable attorney fees arising from:
Your violation of these Terms of Service
Any breach of incorporated documents or policies
Your infringement of third-party rights
Or any misuse of our website or services that results in legal liability
This indemnification clause protects our brand and platform against legal disputes, third-party claims, and any liabilities stemming from user actions in violation of applicable laws or our policies.
SECTION 15 – LEGAL SEVERABILITY & CONTRACT VALIDITY
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable under applicable law, that specific clause will be modified or severed to the extent necessary, without affecting the validity and enforceability of the remaining terms. All other provisions will continue in full force and effect, ensuring the legal integrity and operational continuity of this agreement between you and Soycandels.
SECTION 16 – TERMINATION OF ACCOUNT & SERVICE ACCESS
These Terms of Service remain in effect until either you or Soy Candels choose to terminate them. You may end this agreement at any time by notifying us that you no longer wish to use our Services or by discontinuing use of our website.
We reserve the right, at our sole discretion, to suspend or terminate your access to our site or services—without prior notice—if we determine that you’ve breached any term of this agreement or engaged in unauthorized or suspicious activity. All obligations and liabilities incurred before the termination date will survive termination and remain enforceable.
This ensures secure management of user accounts and safeguards our platform against misuse or policy violations.
SECTION 17 – COMPLETE USER AGREEMENT & CONTRACTUAL UNDERSTANDING
This Terms of Service document, along with all policies and operational guidelines displayed on our website, constitutes the full and binding agreement between Soy Candels and you as the user. It overrides any previous verbal or written communications, proposals, or agreements relating to your access and use of our services and website.
The failure of Soy Candels to enforce any provision or exercise any right outlined in these terms does not waive our right to enforce it in the future. Additionally, any ambiguity in interpreting these Terms will not be construed against the party that drafted them.
This comprehensive agreement ensures a clear legal framework for your continued use of our online store and associated services.
SECTION 18 – GOVERNING LAW & LEGAL JURISDICTION IN INDIA
All Terms of Service, along with any supplementary agreements related to the delivery of our products or services, are governed by and interpreted in accordance with the applicable laws of India. By using our site or purchasing our services, you agree that any legal matters or disputes will be resolved under the jurisdiction and regulations of the Indian legal system, ensuring full compliance with national legislation.
SECTION 19 – TERMS OF SERVICE UPDATES AND POLICY MODIFICATIONS
We reserve the right to revise, amend, or replace any section of these Terms of Service at our sole discretion, with all updates being published directly on this webpage. For the most accurate and up-to-date version, users are encouraged to regularly review our Terms and Conditions. Continued access to or use of our website and services after any posted modifications signifies your full acceptance of the revised user agreement and updated policies.
SECTION 20 – CONTACT INFORMATION & CUSTOMER SUPPORT INQUIRIES
For any questions, clarifications, or concerns regarding our Terms of Service, please don’t hesitate to contact our customer support team at support@trysacandle.com and Contact Name : Gunjan Kumar
For more ways to get in touch, visit our official Contact Us page, where you’ll find the most up-to-date support details, including email assistance and service-related help.